The official website of New Gonow RV is a product with services provided by New Gonow RV Co., Ltd. (hereinafter referred to as “we”, “us” or “New Gonow RV”). We fully understand the importance of your personal information to you, and your trust means a great deal to us. We will strictly comply with legal and regulatory requirements and adopt corresponding security protection measures, being committed to keeping your personal information secure and under control. Based on this, we have formulated this “Privacy Policy” (hereinafter referred to as “this Policy” or “this Privacy Policy”) to help you fully understand how we collect, use, share, store and protect your personal information during your use of our products and services, as well as how you can manage your personal information, so that you can make appropriate choices more easily.

Before you start using our products and/or services, please make sure to read and understand this Policy carefully first. In particular, you should focus on reading the terms we have marked in bold/bold and underlined to ensure that you fully understand and agree before you start using. For the professional terms involved in this Policy, we will try to explain them to you in a simple and plain manner for your easy understanding. If you have any questions, comments or suggestions regarding the content of this Policy, you can contact us through the contact information at the end of this Policy.

Your consent to the Privacy Policy indicates that you have understood the functions we provide and the necessary personal information required for the functions to operate, and have granted the corresponding collection and use authorizations. However, it does not mean that you have separately agreed to enable additional functions or process non - essential personal information. For the activation of relevant additional functions, processing of non - essential personal information and processing of sensitive personal information, we will separately seek your consent according to your actual usage.

This Privacy Policy will help you understand the following contents:

(1) Scope of Application

(2) How We Collect and Use Your Personal Information

(3) How We Use Cookies and Similar Technologies

(4) How We Share, Entrust Processing, Transfer, and Publicly Disclose Your Personal Information

(5) How We Protect and Preserve Your Personal Information

(6) How You Access and Manage Your Personal Information

(7) Others

(8) Protection of Minors

(9) Policy Updates

(10) Contact Us

1. Scope of Application

This Policy applies to all products and services provided to you by the official website of New Gonow RV. Since we are committed to providing you with multiple types of our products or services, if the products or services we provide to you have separate privacy policies, the corresponding products or services shall be subject to the corresponding privacy policies.

Except for the relevant information collection and use activities described in this Policy, this Policy does not apply to other services provided by third parties to you. Other services shall be subject to the personal information collection and use rules separately explained to you by them.

2. How We Collect and Use Your Personal Information

When you use our products or services, the personal information of that we need/may need to collect and use includes the following two types:

(1) The necessary information that you must authorize us to collect and use in order to achieve the basic functions of providing you with our products and/or services. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;

(2) The information that you can choose to separately agree or disagree with our collection and use in order to achieve the additional functions of providing you with our products and/or services. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effect we intended, but it will not affect your use of our basic functions.

We hereby remind you specifically that we are committed to creating diverse products and services to meet your needs. Due to the large number of product and service types we provide to you, and the differences in the specific product/service range chosen by different users, the basic/additional functions and the corresponding types and scopes of personal information collected and used will vary. Please refer to the specific product/service functions.

The specific functional scenarios we provide for you include:

(1) When you visit our website, participate in activities on our website, or obtain online or offline services through our website (including but not limited to registering as a member user, contacting us with questions via email, participating in online surveys, applying for factory visits or product inquiries, etc.), the personal information you fill in and register by yourself, such as name, mobile phone number, email address, address, etc.

(2) The personal social media information you provide when you follow our social media (such as WeChat, Douyin, etc.), or the information you disclose publicly when you post your personal information in a publicly accessible manner (for example, via WeChat, Douyin, etc.).

(3) When you visit our website, we will use Cookies and other tracking technologies to understand your usage of the New Gonow RV website, so as to provide more targeted and valuable product information and services to different groups of customers. You understand and agree that we will collect your information (such as login status, login time, valid login period) through Cookies and may combine the collected information with your other information. Most browsers automatically open Cookies, but you can adjust your browser settings at any time to turn off Cookies.

(4) When you call our service hotline or call center number, in order to improve the service quality and follow up on your requests, we may collect your personal information (such as name, province, phone number, car purchase intention, etc.) during the call, or conduct telephone recordings through electronic media means. You understand and agree that we collect your personal information during the voice call and conduct telephone recordings.

(5) When you use our website or any other means to apply for a job or make an inquiry, we may ask you to provide your resume and other relevant information. To handle your inquiry request or for recruitment considerations, we may analyze and use your information during this process.

(6) When you use the search service on the website, we will collect your search keyword information and log records. Part of the aforementioned information will be temporarily stored in your local storage device, and the search result content and search history record can be displayed to you, so that we can provide you with efficient search services. We will retain your search content to facilitate your repeated input or to display products and/or services related to your search content for you, but these search keywords will not be associated with an individual.

(7) Other Services
In order to enhance your experience with New Gonow RV, the following services or extended functions may collect and use your personal information. If you do not provide such information, you can still use the basic business functions of our products and/or services, but you may not be able to use the extended functions, or you may need to repeatedly fill in some information when using certain products and/or services.

Customer Research: We may collect the information you submit in the questionnaire through research questionnaires on the website.

Customer Follow - up: In order to provide after - sales product guarantee and for the reasonable need of improving service quality, we may conduct after - sales tracking and follow - up on you through online and offline channels. In this scenario, we may obtain other information of yours, including your name, mobile phone number, email address, address.

Marketing/Promotion Activities: When you participate in our marketing/promotion activities, in order to contact you conveniently or provide you with gift mailing services, we will collect your contact information, including name, mobile phone number, mailing address. If you refuse to provide such information, we will not be able to follow up on your subsequent needs or send you gifts (if any).

(8) Exceptions to Obtaining Authorized Consent
According to relevant laws and regulations, in the following circumstances, we may collect and use your personal information without obtaining your authorized consent:

a. When it involves national security and interests, and social public interests;

b. When it is necessary for fulfilling our legal responsibilities or statutory obligations;

c. When it is necessary for concluding and performing an agreement or other written document in which you are a party;

d. When it is necessary to respond to public health emergencies, or to protect the life, health and property safety of you and others in emergency situations;

e. When processing your personal information that you have publicly disclosed by yourself or other legally disclosed personal information within a reasonable range;

f. Other circumstances stipulated by laws and regulations.

3. How We Use Cookies and Similar Technologies
Cookie and similar device information identification technologies are commonly used in the Internet. When you use our services, we may use relevant technologies to send one or more Cookies or anonymous identifiers (hereinafter referred to as “Cookie”) to your device to collect, identify and store the information when you visit and use this product. We promise that Cookies will not be used for any other purposes other than those described in this Privacy Policy. We mainly use Cookies to ensure the safe and efficient operation of products and services, and to help you save the steps and processes of repeatedly filling in forms and inputting search content.

At the same time, with the help of Cookies, the website can store your access preference data to help you have a more relaxed access experience. It can also help us better understand user behavior, tell us which parts of the website users have browsed, measure the effectiveness of our services and make improvements.

Cookie Preference Management: We respect your privacy. You can manage or delete Cookies according to your preferences. The operation methods for managing or deleting Cookies are: browser tools → options → privacy/advanced → manage/delete Cookies. The setting paths of different types or versions of browsers may be slightly different. For details, please refer to AboutCookies.org. You can clear all Cookies saved on your computer. Most web browsers have a function to block Cookies.

4. How We Share, Entrust Processing, Transfer, and Publicly Disclose Your Personal Information
(1) Sharing
Except in the following circumstances, we will not share your personal information with companies, organizations and individuals other than New Gonow RV:

a. Sharing necessary for fulfilling legal obligations: We may share your personal information according to laws and regulations, the necessity of litigation, dispute resolution, or as required by administrative and judicial organs according to law, and other necessary fulfillment of legal obligations.

b. Sharing with your consent: After obtaining your explicit consent, we will share your personal information with other parties.

c. Sharing with affiliated companies: In order to facilitate us and affiliated companies to jointly provide you with some services, based on the New Gonow RV online platform to provide you with products and services, and recommend information you may be interested in, your personal information may be shared with our affiliated companies and/or their designated service providers. We will only share the necessary personal information, and it is subject to the purposes stated in this Policy. If we share your sensitive personal information or affiliated companies change the purpose of using and processing personal information, we will seek your authorized consent again.

d. Sharing with authorized partners: Since some of our services will be provided by authorized partners, New Gonow RV may provide your personal information to partners. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes. Our authorized partners have no right to use the shared personal information for any other purposes other than those specified in this Policy. If an authorized partner changes the purpose of using personal information, your authorized consent will be sought again.

e. Before sharing information, we will sign strict data security or confidentiality agreements with the companies, organizations and individuals sharing personal information, requiring them to handle the above - mentioned information in accordance with our instructions and this Privacy Policy by taking relevant confidentiality and security measures.

Currently, our authorized partners include:

a. New Gonow RV authorized dealers. In order to provide pre - sales services and after - sales warranty services, we need to share your [name, phone number, vehicle information] with our authorized dealers to better provide you with the above - mentioned services.

b. Third - party service providers or service outsourcers such as repair companies or towing companies. In order to provide you with repair or towing services, we may need to inform this type of partner of your name and contact information to entrust them to provide you with relevant professional services.

c. Call centers. In order to inform you of our product and activity information and contact you according to your request, we may need to inform call center enterprises of your contact information to use their call systems to achieve the above - mentioned service purposes.

(2) Entrusted Processing
We may entrust third - party partners to process your personal information, so that third - party partners can provide you with certain services on our behalf. We will only entrust them to process your information based on the legal, legitimate, necessary, specific, and clear purposes stated in this Policy. Third - party partners can only access the information they need to perform their functions, and we will require them through agreements not to use this information for any other purposes beyond the scope of entrustment. If third - party partners use your information for purposes not entrusted by us, they will obtain your separate consent.

Currently, the third - party partners we entrust include:

a. Data analysis service providers. In order to improve the quality of products or services and promotion, we will use the relevant products or services provided by data analysis service providers. We will transfer the necessary cookies to the service provider. We only conduct profiling analysis on group data, and do not directly conduct user profiling analysis on individual users.

b. Partners for advertising and analysis services. We may entrust these partners to process information related to advertising effect monitoring, but will not provide your personal identification information, or we will de - identify this information so that it will not identify you as an individual. These partners may combine the above - mentioned information with other data they have legally obtained to perform the advertising or monitoring services entrusted by us.

(3) Transfer
If we need to transfer personal information due to reasons such as merger, division, dissolution, or being declared bankrupt, we will inform you of the name or the name and contact information of the receiving party. The receiving party will continue to fulfill this Policy and other legal obligations. If the receiving party changes the original processing purpose and processing method, it will obtain your consent again.

(4) Public Disclosure
Unless we obtain your separate consent according to law or as required by laws and regulations, we will not publicly disclose your personal information.

5. How We Protect and Preserve Your Personal Information
(1) Storage Period
We will only retain your personal information for the period required to achieve the purposes described in this Policy, unless there are mandatory legal retention requirements.

We mainly judge the storage period of personal information based on the following criteria:

a. To ensure the safety and quality of the services we provide to you;

b. Whether you agree to a longer retention period;

c. Whether there are other special agreements or legal and regulatory provisions regarding the retention period.

(2) Storage Location
The personal information we collect and generate during our operation within the territory of the People's Republic of China will be stored within China. Under the following circumstances, we will provide your personal information to possible overseas entities after fulfilling our legal obligations:

a. When there are clear provisions in applicable laws;

b. When we obtain your separate consent;

c. When it is necessary for the conclusion and performance of cross - border contracts in which you are a party.

In view of the above circumstances, we will protect the security of your personal information in accordance with this Policy.

(3) Storage Security
We have adopted security protection measures that meet industry standards and are reasonably feasible to protect your information, preventing personal information from being accessed, publicly disclosed, used, modified, damaged or lost without authorization. We will use encryption technology to improve the security of personal information. When data is exchanged between your browser and the server, it is protected by SSL protocol encryption. We provide HTTPS protocol for secure browsing. We will use trusted protection mechanisms to prevent personal information from being maliciously attacked. We will deploy access control mechanisms and make every effort to ensure that only authorized personnel can access personal information. Currently, the official website system has passed the third - level assessment of network security level protection.

6. How You Access and Manage Your Personal Information
We attach great importance to your management of personal information and make every effort to ensure your access, correction, deletion, withdrawal of consent and other legal rights regarding personal information, enabling you to have sufficient ability to maintain the security of your personal information. You can access and manage your information in the following ways:

(1) Accessing Your Personal Information
You can access your personal information through the official website of New Gonow RV and the customer service hotline, except as otherwise provided by laws and regulations.

(2) Correcting Your Personal Information
You can submit requests for information correction through New Gonow RV's various entities, authorized dealers and customer service hotline.

(3) Deleting Your Personal Information
You can submit a request to us to delete your personal information in the following circumstances:

a. If our processing of personal information violates laws and regulations;

b. If we collect and use your personal information without obtaining your consent;

c. If our processing of personal information violates the agreement with you;

d. If you cancel your New Gonow RV account;

e. If we terminate services and operations.

f. Please be aware that deleting your personal information may cause all or part of the products or services we provide to you to be unavailable.

(4) Withdrawing Consent
You can update your Cookie preferences, terminate specific services or contact us in accordance with the contact information provided in this Privacy Policy to withdraw your consent, except in the following situations:

a. When it belongs to the situation where no authorized consent is required;

b. When performing operations to send you important notices related to your vital interests, such as changes in our terms and conditions and policies or product recalls;

c. When performing operations to fulfill legal obligations.

For requests made by you or your possible guardians, close relatives and other entitled subjects, as well as your relevant personal information rights stipulated by the laws of the People's Republic of China and other applicable laws, you can contact us through the customer service hotline, and we will reply within 15 days.

To ensure the security of your personal information, when you make the above - mentioned requests to us, we may verify your identity first and then process your requests.

We may reject requests for information that is not directly associated with your identity, requests for repeated applications without reasonable reasons, or requests that require excessive technical means (such as the need to develop a new system or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are impractical.

7. Others

Some of our services allow you to publicly share your relevant information with all users. The information you upload or post in our services may also be shared by other users using our services. As long as you do not delete it, the relevant information will remain in the public domain. Before you delete the relevant information, it may be independently cached, copied or stored by other users or non - affiliated third - party not under our control, or saved in the public domain by other users or third - party.

You understand and agree that we will not be legally liable for any acts of third - party collecting or misusing your personal information through our website, products or services on their own.

We have adopted security protection measures that meet industry standards and are reasonably feasible (including but not limited to security control prevention through security controls, access and download permission control, blocking of unauthorized access, hiding of core sensitive information, information transmission encryption, virus defense, unified log management, data backup, firewall) to protect your personal information provided by you and prevent data from being accessed, publicly disclosed, used, modified, damaged or lost without authorization.

You understand and agree that if our website is suspended due to line, hardware failure, system maintenance, system upgrade or other force majeure, New Gonow RV will not be liable for any inconvenience and loss caused to you during the suspension period.

You understand and agree that when using our services, you may use external communication networks, and thus problems may occur due to factors beyond our control. We cannot fully guarantee the security of external communication network transmission. The Internet environment is not 100% secure. We will make every effort to ensure the security of your personal information. However, due to technical limitations and various possible malicious means, even if we strengthen security measures as much as possible, it is impossible to always ensure 100% information security. In the event of an unfortunate personal information security incident, we will immediately take remedial measures in accordance with the requirements of laws and regulations and promptly inform you of the basic situation of the security incident, the types of your personal information involved, the reasons and possible hazards, the remedial measures we have taken or will take, the measures you can take to mitigate the hazards, and suggestions for you to independently prevent and reduce risks. We will timely inform you of the relevant situation through telephone, push notifications, etc. When it is difficult to inform each individual information subject one by one, we will take reasonable and effective ways to issue announcements.

At the same time, we will also take the initiative to report the handling of personal information security incidents to the regulatory authorities as required.

8. Protection of Minors
We only provide products or services to users who are 18 years old or above and have the corresponding civil capacity as stipulated by Chinese laws. Your use of products or services is deemed that you meet the above - mentioned conditions.
We attach great importance to the protection of minors' personal information, and we will not actively and directly collect personal information of minors.
If you find that you have accidentally provided the personal information of minors to us, please contact us. We will try to delete the relevant personal information as soon as possible.

9. Policy Updates
In order to bring you a better product and service experience, we continuously strive to improve our products, services and technologies. When there are changes in new services and business processes, we may update our privacy policy to inform you of the specific changes. However, without your explicit consent, we will not restrict the rights you enjoy according to this policy. We will publish any changes to this policy on a dedicated page.
For major changes, we will also provide more prominent notices (including notifying through official website announcements or providing pop - up prompts to you).
Major changes referred to in this policy include but are not limited to:

Significant changes in the business model of products, such as the purpose of processing personal information, the types of personal information processed, and the way of using personal information;

(1) Changes in the subject of the privacy policy caused by business adjustments, transactions and mergers and acquisitions, and the new subject receiving party changes the original processing purpose and processing method;

(2) Changes in the main objects of personal information sharing or public disclosure;

(3) Significant changes in users' personal information rights and their exercise methods;

(4) Changes in the contact information of the person in charge of personal information protection and the complaint channel;

(5) When the personal information protection impact assessment report indicates that the product has a significant impact on personal rights and interests.

10. Contact Us
If you have any complaints, questions, comments or suggestions regarding this privacy policy, you can contact us through the following ways.
Customer Service Hotline: 5030 9680

Under normal circumstances, we will complete identity verification and processing response within fifteen (15) days. If you request to delete your sensitive personal information, we will reply with processing opinions or results within ten (10) working days.
If you are not satisfied with our reply, especially if you think that our personal information processing behavior has damaged your legitimate rights and interests, you agree to submit the dispute or controversy to Tongxiang People's Court for litigation.